Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at arslanqureshi195@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at arslanqureshi195@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arslanqureshi195@gmail.com.

All Warranty claims will take at least 14-15 Days to Process or sometimes around a Month. The customer will have to wait till that time.

1. Warranty can only be claimed provided customers share the unboxing video with us of the order received, customers are requested to share the footage in detail, including the condition of the flyer especially the seals from all ends & the packaging of the product which again includes the seals from all ends, lastly the condition of the item received. 

clickscomputer.com will replace or repair a product under warranty for any manufacturing defects or any problems that arise from normal use and we will replace it with the same model.

1. Please note that we don’t offer exchanging an item after it is opened by the customer until or unless it is faulty.

In Cases of product not being received similar to what has been ordered, is damaged or is missing, customers are always required to make a full unboxing video of the parcel which can be used by us in order to investigate whether the flyer/parcel has been tampered in any way by the courier company which can be then cross checked by the packing video we keep before shipping the item.

The Warranty Does Not Cover:

1. Any item damaged by Water. Please note there is no warranty for water damage even though the brand claims the item to be water resistant.
2. Any feature or missing feature in any item by default that leads to dissatisfaction,
3. Product not up to customer’s expectations. 
4. Any variance in battery performance be it on standby or in use from what is mentioned by the brands on our product page, until it lasts less than a day/24 hours on smartwatches (except Apple & Samsung) and less than 1 hour for earbuds (all brands)